 27 Mar 2010, 11:45 AM
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shafqatahmed
Joined on 03-27-2010
Posts 2
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On Nokia E72, when I try to connect the phone just reboots.
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Just purchased symvpn, did not even go to trial. I have a Nokia E72 phone. When ever I say verify the phone just reboots. Here is the info
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- Template ver.31 from 2010/Mar/12.
- Troubleshooting VPN connection on S60 3rd/5th phone.
- This template can be used for SymVPN and SymNC software products.
- This template is highly recommended to use in any connection troubleshooting type of posts
- on this forum or in Email messages to customer support.
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To Answer Multiple Choice Questions, please select only one answer from offered and remove the rest.
Please remove the green Text with comments before sending this template over Email or posting it on forum.
Do not delete any question. If you do not have the answer, please place comments why you cannot answer it.
1.1.1. Phone Model: Nokia E72
1.1.2. Phone firmware version: 023.002.000.01
1.1.3. The latest officially available firmware version for this phone: 023.002.000.01
1.1.4. First 10 digits of your phone IMEI number: 3552390320
1.1.5. Last 2 digits of your phone IMEI number: 56
1.2.1. Make sure that the correct current Date is set on the phone. Do you have the current Date on the phone? Yes
1.2.2.1. Do you have Kaspersky antivirus installed on your phone? No
1.2.2.2. Do you have F-Secure installed on your phone? No
1.2.2.3. Do you have any other antivirus and/or firewall software installed on your phone? No
1.2.3.1. Do you have SmartConnect software installed on your phone? No
1.2.3.2. Do you have WeFi software installed on your phone? No
1.2.3.3. Do you have HandyWi software installed on your phone? No
1.2.3.4. Do you have Psiloc Connect software installed on your phone? No
1.2.3.5. Do you have iPass or iPassConnect software installed on your phone? No
1.2.3.6. Do you have any other software that is managing or doing anything with Access Points on your phone? No
1.3.1. What is software name that you are using for PPTP VPN connection on your phone? symvpn
1.3.2. What is the software version including build number? symvpn 2.00 Build 85
1.3.3. From which site this software downloaded (www.telexy.com is recommended) ? www.telexy.com
1.3.4. Did you successfully install this software on your phone? Yes
1.3.5. Did you reboot your phone after software install? Yes
1.3.6. In my case the software is working in the following mode: Full
1.3.7. The successful software registration is performed for the above mode: Yes
1.3.8. How many days ago (approximately) you've had for the first time the successful software registration for the above mode: 1
1.4.1. Have you read SymVPN 2.00 - How to install? Yes
1.4.2. Have you read SymVPN 2.00 User Guide? Yes
1.4.3. Have you read SymVPN 2.00 FAQ? Yes
1.5.1. What country are you in? Bangladesh
1.5.2. What Internet connection options are available in your situation? Wi-Fi
1.5.3. What is the name of Internet Service Provider for 3G? No 3G, Got Edge, provider is grameen phone
1.5.4. What is the name of Internet Service Provider behind of Wi-Fi? Qubee (augre)
1.5.5. What is the name of Internet Service Provider for other (specify) connection? Not using other
2.0. General information about PPTP VPN Server that I am trying to connect.
2.1. What are you trying to connect as PPTP VPN server?
Public VPN Service site - pptp.witopia.net
2.2. If you are trying to connect computer, what is the Operation System (OS) on that computer? XP / Vista / W2000 / W2003 / W2008 / Mac / Linux / other / I am not trying to connect a computer. < Select one and provide the exact version name and major service pack installed where applicable.
2.3. Are you sure that you are trying to connect precisely the PPTP VPN server? Yes
2.4. What is exact name and version of this PPTP VPN Server? I don't know
2.5. Are you able successfully connect this PPTP VPN Server from Windows based computer? Yes
2.6. If the previous answer is "No", please explain why: ___
3.0. Information about configuration of PPTP VPN Server that I am trying to connect (if this information is available).
3.1. Did you read about SymVPN and parameters to check on PPTP VPN Server side? No
3.2. If you have information about PPTP VPN Server configuration, please answer following questions.
3.2.1. Do not have opportunity to check
3.2.2. Do not have opportunity to check
3.2.3. Do not have opportunity to check
3.2.4. Don't know
3.2.5. Address-and-Control-Field-Compression support in LCP options? Don't know
4.0. Checking if PPTP VPN Server is accessible from computer while using PPTP VPN client connection from computer.
Please provide for each case the a full error message and error code, if any, in case of failure.
Yes
4.1. Connection from Windows XP? Success / Failure with Error Code: ___ and Error Text: ___ / Unavailable for test. - Yes
4.2. Connection from Windows Vista? Success / Failure with Error Code: ___ and Error Text: ___ / Unavailable for test. - Don't have vista
4.3. Connection from Windows Server 2003? Success / Failure with Error Code: ___ and Error Text: ___ / Unavailable for test. - Don't have 2003
4.4. Connection from Mac OS X 10.5? Success / Failure with Error Code: ___ and Error Text: ___ / Unavailable for test.- Don't have mac
4.5. How each from above 4.1 - 4.4 computers is connected to the Internet? Dial-Up modem / Cable / Wi-Fi / 3G / Other. << If you have selected "Other" please provide more details.
Connected from windows 7 also.
**** STOPPED FILLING UP *****
[Unanswered questions are deleted. Admin.]
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