 07 Jun 2010, 5:21 AM
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intermario
Joined on 06-07-2010
Posts 3
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RDP connection always dropped in Win7
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1.1.1. Phone Model: Nokia 5800 XM
1.1.2. Phone firmware version: 50.0.005
1.1.3. The latest officially available firmware version for this phone: 50.0.005
1.1.4. First 10 digits of your phone IMEI number: 3560390311
1.1.5. Last 2 digits of your phone IMEI number: 73
1.2.1. From which site SymRDP is downloaded (www.telexy.com is recommended) ? www.telexy.com
1.2.2. Did you successfully install SymRDP on your phone? Yes
1.2.3. What is the exact SymRDP version, including build number? SymRDP for S60 3rd v.1.00 build 47
1.2.4. In my case SymRDP is working in the following mode: Trial
1.2.5. The successful software registration is performed for the above mode: Yes
1.2.6. How many days ago (approximately) was made first successful software registration for the above mode: 2
1.3.1. Did you read SymRDP 1.00 - How to install? Yes
1.3.2. Did you read SymRDP 1.00 User Guide? Yes
1.3.3. Did you read SymRDP 1.00 FAQ? Yes
1.4.1. Make sure that the correct Date is set on the phone. Do you have the current Date on the phone? Yes
1.4.2. Do you have any antivirus and/or firewall software installed on your phone (Kaspersky or F-Secure for instance)? Yes (provide name, software version) Kaspersky Internet Security 9.0.0.736
1.4.3. Do you have SmartConnect software installed on your phone? No
1.4.4. Do you have WeFi software installed on your phone? No
1.4.5. Do you have HandyWi software installed on your phone? No
1.4.6. Do you have Psiloc Connect software installed on your phone? No
1.4.7. Do you have any other software that is managing or doing anything with Access Points on your phone? No
1.5. Check if there is any chance that some Anti-virus software on a Computer is Blocking Remote Desktop Access to this computer.
1.5.1. Do you have AVG Internet Security software installed on your computer? No
1.6.1. What country are you in? Greece
1.6.2. What Internet connection options are available in your situation? Wi-Fi
1.6.3. What is the name of Internet Service Provider for 3G? Wind Hellas
1.6.4. What is the name of Internet Service Provider behind of Wi-Fi? Forthnet
1.6.5. What is the name of Internet Service Provider for other (specify) connection? ______
2. General information about computer network that contains computer your are trying to connect from SymRDP.
2.1. How many computers are in network that contains computer you are trying to connect? 1
2.2 What are Operating Systems on these computers? Windows 7
2.3 If you have router in this network, what is exact full model name of this router? Siemens SL2-141
2.4. Please describe how everything (computers, routers, hubs, modems) is connected and configured in this network?
The Siemens modem/router is connected to the ADSL line, my PC is connected to the router via Ethernet (CAT5e) cable.
______
3. Results of RDP connection attempts that are made from a computer.
If you have a problem to use SymRDP for connection with this particular computer,
first things to do is to check if you can successfully connect to this computer from another computer.
----- Skipped this step because I don't have any other computers to perform this test -----
4. Server specific questions.
4.1. What is a full official name for the Operating System (OS) on computer that you are trying to connect from SymRDP? Windows 7 Ultimate OEM
4.2. If you are trying to access Windows Server 2003 ...
----- N/A -----
4.3. If you are trying to access Windows Server 2008 ...
----- N/A -----
4.4. If you are trying to access Windows 7 ...
4.4.1. What is the state for option "Allow connections only from computers running Remote Desktop with Network Level Authentication"? Off
5.1 When you have this connection problem, the Access Point of which connection type are you using for RDP connection? Wi-FI
5.2. What kind of Access Point are you using in "RDP Link" configuration? "Always Ask"
5.3 If you are using Wi-Fi Access Point for RDP connection on your phone, please fill up the following information.
5.3.1. Are you able to use the same Wi-Fi Access Point to browse Internet on your phone? Yes
5.3.2. Do you have correct configuration on Wi-Fi router regarding possible traffic restriction for this phone? Yes
5.3.3. Do you have correct configuration on Wi-Fi router regarding port forwarding for RDP? Yes, configured for port 3389.
6. Description of the problem.
6.1. How often does the problem occur? Always
6.2. If SymRDP returns a Error message, please provide the exact Error Message(s) Text,
Decimal Code, Hexadecimal code (see in "Details") and amount of seconds before Error Message appears.
Make 3 attempts to reproduce this problem and provide following information for each attempt.
6.2.1. Attempt #1. Error Message Text: RDP connection dropped , Decimal Code: N/A , Hexadecimal: N/A , seconds before Error Message appears: 65 .
6.2.2. Attempt #2. Error Message Text: RDP connection dropped , Decimal Code: N/A , Hexadecimal: N/A , seconds before Error Message appears: 80 .
6.2.3. Attempt #3. Error Message Text: RDP connection dropped , Decimal Code: N/A , Hexadecimal: N/A , seconds before Error Message appears: 73 .
6.3. If there is no Error Message appearance related to this problem.
Make 3 attempts to reproduce this problem and check time before appearance of the problem.
6.3.1. Attempt #1. Time interval before appearance of the problem is: ___ / second(s) / minute(s) / hour(s)
6.3.2. Attempt #2. Time interval before appearance of the problem is: ___ / second(s) / minute(s) / hour(s)
6.3.3. Attempt #3. Time interval before appearance of the problem is: ___ / second(s) / minute(s) / hour(s)
6.4. Provide detailed description of the problem. The detailed description usually contains more than 3 lines of text. Include all your actions and software reactions.
Within the 1 minute's time, I'm able to see the login page of my PC's Windows 7, I enter the password and login successfully. After I play around with exploring my files in my hard disks etc (nothing significant that could be causing the issue), the connection is always dropped, it says "RPD connection dropped" and the program returns to the state it was just before connecting to my PC. I tried to reduce the MTU limit for Win7 from 1500 to 1420 then dropped it much more to 700. Neither one worked. The connection is dropped either way.
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