 03 Jul 2010, 1:57 PM
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darthmuppet
Joined on 07-03-2010
Posts 5
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- Troubleshooting SymPlayer 1.00.xx. Template ver.1.03 from 2010/Apr/14.
1.1.1. Phone Model: Nokia 5800 XpressMusic
1.1.2. Phone firmware version: 50.0.005
1.1.3. The latest officially available firmware version for this phone: 50.0.005
1.1.4. First 10 digits of your phone IMEI number: 35827903 (these are the first 8)
1.1.5. Last 2 digits of your phone IMEI number: 1 (this is the last digit)
The other digits are unique to my phone, and hence not relevant
1.2.1. From which site SymPlayer is downloaded from? telexy.com
1.2.2. Did you successfully install SymPlayer on your phone? Yes
1.2.3. What is the exact SymPlayer version, including build number? 1.0 build 25
1.2.4. In my case SymPlayer is working in the following mode: Trial
1.2.5. The successful software registration is performed for the above mode: Yes
1.2.6. How many days ago (approximately) was made first successful software registration for the above mode: 0
1.3.1. Did you read SymPlayer 1.00 - How to install? Yes
1.3.2. Did you read SymPlayer 1.00 User Guide? Yes
1.3.3. Did you read SymPlayer 1.00 FAQ? Yes
1.4.1. Make sure that correct Date is set on the phone. Do you have the current Date on the phone? Yes
1.4.2. Do you have any antivirus and/or firewall software installed on your phone (Kaspersky or F-Secure for instance)? No
1.4.3. Do you have SmartConnect software installed on your phone? No
1.4.4. Do you have WeFi software installed on your phone? No
1.4.5. Do you have HandyWi software installed on your phone? No
1.4.6. Do you have Psiloc Connect software installed on your phone? No
1.4.7. Do you have any other software that is managing or doing anything with Access Points on your phone? No
1.5.1. What country are you in? UK
1.5.2. What Internet connection options are available in your situation? Wi-Fi / 3G /
1.5.3. What is the name of Internet Service Provider for 3G? Vodafone
1.5.4. What is the name of Internet Service Provider behind of Wi-Fi? Virginmedia
1.5.5. What is the name of Internet Service Provider for other (specify) connection? NA
2. General information about computer network that contains computer(s) or NAS drive(s) your are trying to connect from SymPlayer.
2.2.1. How many computers are in this network? 6
2.2.2. What are Operating Systems on these computers? 3 * XP, 2 * Win7, Wii
2.3.1. How many NAS drives are in this network? 1
2.3.2. Exact Model Name(s) of these NAS drives? Readynas NV+
2.4. If you have router in this network, what is exact full model name of this router? Linksys WRT310N
2.5. Please describe how everything (computers, routers, hubs, modems, NAS drives) connected and configured in this network? NAS, Win7, one XP and netgear hub connected to router, 2* XP plus TV and Blu-Ray connected to hub.
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6. Description of the problem.
6.1. How often does the problem occur? Always
6.2. If you are describing problem with connection to computer or a NAS drive, please fill up this section.
6.2.1. Do you have configured a Shared Folder on computer or NAS drive that you are trying to access? Yes
6.2.2. Can you successfully access this Shared Folder from another computer? Yes
6.2.3. If problem is related to connection with computer, please provide full official name for the Operating System (OS) on this computer: n/a
6.2.4. If problem is related to connection with NAS drive, please provide full official name for this NAS drive model: ReadyNAS NV+
6.2.5. Which wireless Access Point (connection) is in use in this case? Wi-Fi
6.2.6. Are you able to successfully use this Access Point (connection) to browse Internet sites from your mobile phone? Yes
6.2.7. Are you able to successfully use SymPlayer with another computers or NAS drives in the same network? No
6.2.8. If previous answer is "Yes", please describe which computer and NAS drive you can access from SymPlayer:
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7. If SymPlayer returns a Error message, please provide the exact Error Message(s) Text,
Decimal Code, Hexadecimal code (see in "Details") and amount of seconds before Error Message appears.
Make 3 attempts to reproduce this problem and provide following information for each attempt.
7.1. Attempt #1. Error Message Text: Unknown error, Dec. Code: -19, Hex. code: 0xffffffed, seconds before Error Message appears: 5.
7.2. Attempt #2. Error Message Text: Unknown error, Dec. Code: -19, Hex. code: 0xffffffed, seconds before Error Message appears: 5.
7.3. Attempt #3. Error Message Text: Unknown error, Dec. Code: -19, Hex. code: 0xffffffed, seconds before Error Message appears: 5.
8. Provide detailed and exact description of the problem. The detailed description usually contains more than 3 lines of text.
Include all your actions and software reactions.
I open the application, click 'browse', I select 'network', then i select my WLAN, and the error is shown. If i choose my neighbour's wireless, i get the same error. I have created additional WLAN profiles with no encryption, and I get the same problem. I can see the phone associate with the access point, but it is never assigned an IP address.
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