Re: Nokia e75 reboots with low wifi signal

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Re: Nokia e75 reboots with low wifi signal

Thread Starter: gino Started: 07-31-2010 5:28 PM Replies: 3

Telexy Forums » SymVPN 2.00 for S60 3rd/5th » Troubleshooting » Re: Nokia e75 reboots with low wifi signal

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31 Jul 2010, 5:28 PM

gino

Joined on 08-01-2010
Posts 2

Nokia e75 reboots with low wifi signal

Hi,
I have SymNC.
I am using an e75 with firmware 211.12.01.
SymVPN works fine when there is a strong wifi signal, but if I am using the connection, and walk out of range of the wifi signal, my phone reboots.

This is really annoying - surely SymVPN should just close the connection gracefully?

Regards,
- Gino

31 Jul 2010, 7:23 PM

admin

Joined on 05-27-2007
..
Posts 816

Re: Nokia e75 reboots with low wifi signal

Thank your for contacting us.

Could you please provide more details?

I understand that this problem appears when SymVPN is working and Wi-Fi connection is in use, but what makes you to believe that it is SymVPN fault?

Do you have the same problem when SymVPN is working over 3G connection?

Do you have the same problem when SymVPN is working over GPRS connection?

You can easily place phone in any metal jar or container to emulate "lost connection" situation.

Do you have the same problem with other software that is using Wi-Fi connection?

Do you have any software on your phone that is managing Access Points?

Can you reproduce the same problem on another phone used in the same conditions?

What is SymNC version including build number (you can see it in Options>About)?

Have you downloaded this version directly from www.telexy.com or from somewhere else?

What are the first 10 and last 2 digits for IMEI number of this phone?

01 Aug 2010, 2:51 AM

gino

Joined on 08-01-2010
Posts 2

Re: Nokia e75 reboots with low wifi signal

Hi

Could you please provide more details? Yes!
I understand that this problem appears when SymVPN is working and Wi-Fi connection is in use, but what makes you to believe that it is SymVPN fault? It only happens when I am connected with symvpn - if I walk through the same area without symvpn connected, my phone doesn't reboot

Do you have the same problem when SymVPN is working over 3G connection?
Do you have the same problem when SymVPN is working over GPRS connection?
You can easily place phone in any metal jar or container to emulate "lost connection" situation.

I can't really test with 3G and GPRS - the PPTP VPN I connect to is only available through one specific wifi network. If you have a test PPTP VPN for me to connect to, I can try with 3G or GPRS

Do you have the same problem with other software that is using Wi-Fi connection? No
Do you have any software on your phone that is managing Access Points? No
Can you reproduce the same problem on another phone used in the same conditions? I don't have another nokia or another license of symvpn to try this with.

What is SymNC version including build number (you can see it in Options>About)? Build 59
Have you downloaded this version directly from www.telexy.com or from somewhere else? Yes
What are the first 10 and last 2 digits for IMEI number of this phone?
First 10: 3568550212
Last 2: 20

03 Aug 2010, 1:23 PM

admin

Joined on 05-27-2007
..
Posts 816

Re: Nokia e75 reboots with low wifi signal

Thanks for providing more details.

You can use Free Test VPN account from SwissVPN.net.
Please keep in mind that this Test account has limited functionality, but can be perfectly used to perform Verify option in SymVPN or to access site SwissVPN.net over VPN connection. Therefore you should be able to use this account for above mentioned tests over 3G and/or GPRS connection
Free Test Accounts to access PPTP VPN Server.

Q:Can you reproduce the same problem on another phone used in the same conditions?
A: I don't have another nokia or another license of symvpn to try this with.

There is no need for another license as for these tests SymVPN (or SymNC) can be used in Free Trial mode, only another phone is needed.

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Telexy Forums » SymVPN 2.00 for S60 3rd/5th » Troubleshooting » Re: Nokia e75 reboots with low wifi signal

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